SMS: User Cannot Refuse Second Remote Control Session (164825)

SYMPTOMS

On client computers using the 16-bit remote control agent (under Windows for Workgroups or Windows 95) with the "Permission Required" option enabled, the user at the target desktop has the option to grant or deny the remote control session. However, the user does not have this option on the second attempt to remote control the computer. After the session ends, the Administrator can re-initiate the same Help Desk function (Remote Control, Remote Chat, and so on) while still in the Help Desk window, and there is no prompt at the client. The user at the target desktop does not have the opportunity to deny the session.