OL97: Cannot Cancel Exchange or Outlook Start when Server is Offline (164311)



The information in this article applies to:

  • Microsoft Outlook 97

This article was previously published under Q164311

SYMPTOMS

When starting the Exchange Client, or Outlook 97 when the Microsoft Exchange Server is unavailable, you are unable to cancel the startup of Outlook or the Exchange client. In this situation, you receive the following message:

Your Microsoft Exchange Server is unavailable.

You can retry connecting to the server using the network, or work offline and connect using dial-up networking.

Network problems are preventing connection to the Microsoft Exchange Server computer. Contact your system administrator if this condition persists.

CAUSE

This behavior is a limitation of the Microsoft Exchange Server.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server versions 4.0, 5.0, and 5.5 for Windows NT Server.

Modification Type:MajorLast Reviewed:10/26/2000
Keywords:kbbug KB164311