Event ID 5000 Starting The Shared Folders Gateway Service (163521)


The information in this article applies to:

  • Microsoft SNA Server 3.0
  • Microsoft SNA Server 4.0
This article was previously published under Q163521

SYMPTOMS

An attempt to start the Shared Folders Gateway (SFGW) Service fails. The Windows NT Server Event Viewer Application log shows an Event ID 5000 with the following description:
Load IFS Driver failed with error 1314, A required privilege is not
held by the client.

EXPLANATION
The Shared Folders Gateway service failed to load the Shared Folders
Installable File System driver SFFSD.SYS.

ACTION
Report this error to SnaServer Support.

CAUSE

The user account under which the SFGW service is running requires the user right Load and Unload Device Drivers. By default the local Administrators group and local system account have this right. The SNA Server Setup program, when creating the user account to be used by the SNA services, adds this user to the global Domain Admins group, which by default is part of the Administrators group.

RESOLUTION

In the Windows NT Server User Manager for Domains, under the Policies menu select User Rights. The Show Advanced User Rights option must be checked to see the Load and Unload Device Drivers user right. Verify that the user account used by the SNA Services or a group it is a member of is listed here.
Modification Type:MinorLast Reviewed:3/8/2005
Keywords:KB163521
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