OFF97: Menu Disappears with Kensington TrackBall (163269)


The information in this article applies to:

  • Microsoft Office 97 for Windows
  • Microsoft Word 97 for Windows
  • Microsoft Excel 97 for Windows
  • Microsoft PowerPoint 97 for Windows
  • Microsoft Access 97
  • Microsoft Outlook 97
This article was previously published under Q163269
WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

SYMPTOMS

When you click a menu in any of the programs listed at the beginning of this article, the menu disappears before you click any of the menu commands.

CAUSE

This problem occurs if an early version of the Kensington Expert Mouse (Trackball) driver is installed on your computer. The problem is corrected in versions 5.00b and later of the Kensington software.

RESOLUTION

To resolve this problem, obtain and install the newest version of the Kensington Expert Mouse (Trackball) driver software.

MORE INFORMATION

Normally, you can select a menu command by clicking a menu and then clicking the menu command. However, if a later version of the Kensington Expert Mouse (Trackball) driver software is installed, use the following steps:

  1. Click a menu and hold down the mouse button.
  2. Drag the cursor to the menu command you want to use.
  3. When you select the menu command, release the mouse button.
Kensington Expert Mouse (Trackball) is manufactured by Kensington, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. In the Unites States of America, Kensington Technical Support can reached at (800) 535-4242.
Modification Type:MajorLast Reviewed:5/23/2003
Keywords:kb3rdparty kbprb KB163269
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