"Pack and Go Setup Was Unable to Install..." Trying to Unpack (163004)

SYMPTOMS

When you attempt to unpack a presentation from multiple disks using Pngsetup.exe, you receive the following error message and the unpack process halts:

Pack and Go Setup was unable to install the presentation. The disk may be full, you may not have permission for the <Path> or it may already contain a presentation with the same name."

Although you receive the error message, you can open the presentation.

CAUSE

This error occurs when you do not pack the PowerPoint Viewer with your presentation and you use multiple disks to pack your presentation. The Playlist.lst file, which is included in the packed presentation, is not unpacked. Although this file is not required by PowerPoint it is required by the Viewer and it is packed when you pack your presentation.

WORKAROUND

Use one of the following methods to work around this problem:

Method 1

Click OK when you receive the error message.

NOTE: You can open your presentation successfully if you have PowerPoint 7.0 or the PowerPoint 7.0 viewer installed.

Method 2

Copy all of the files from the disks to a single folder on your hard drive. Run Pngsetup.exe from that folder. You will not receive the error message and the presentation will run automatically.

NOTE: You must have PowerPoint 7.0 or the PowerPoint 7.0 viewer installed.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.