Access Violation in Internet Explorer 3.01 Playing .avi File (162921)


The information in this article applies to:

  • Microsoft Internet Explorer 3.01 for Windows NT 4.0
This article was previously published under Q162921

SYMPTOMS

When you are using Internet Explorer to view an .avi file in a local Hypertext Markup Language (HTML) document using Microsoft ActiveMovie, the following error message may occur:
Dr. Watson
An application error has occurred and an application error log is being generated.
IExplore.exe
Exception: Access Violation (0xc0000005), Address: 0x01487ab8
This error may also occur if you run the .avi file and then quit Internet Explorer.

RESOLUTION

To resolve this issue, use either of the following methods:

  • Install Windows NT 4.0 Service Pack 2.
  • Remove ActiveMovie. To remove ActiveMovie, follow these steps:

    1. Click Start, point to Settings, and then click Control Panel.
    2. Double-click Add/Remove Programs.
    3. Click the Install/Uninstall tab, and then click Microsoft ActiveMovie.
    4. Click Add/Remove.
    5. Click OK after Microsoft ActiveMovie has been successfully uninstalled.

STATUS

Microsoft has confirmed this to be a problem in Internet Explorer 3.01 for Windows NT 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
Modification Type:MajorLast Reviewed:10/1/2002
Keywords:kberrmsg KB162921
©2002 Microsoft Corporation. All rights reserved.