TMGR: cc:Mail Password Length of Four Characters Causes Crash (162685)

SYMPTOMS

If you have a cc:Mail password of four characters and you login to your cc:Mail post office, you get the following error:

Unsuccessful login. Try again?

A new login dialog appears (gray background instead of white), you enter your information again, and the following error appears:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

If you click Details, a message similar to the following appears:

TEAMMGR causes an invalid page fault in module KERNEL32.DLL at 0137:bff782ae.

-or-

TEAMMEMB caused an invalid page fault in module KERNEL32.DLL at 0137:bff782ae.

CAUSE

A cc:Mail postoffice password length of four characters causes Team Manager and Team Manager for team members to stop responding after accepting the password or after attempting to authenticate a name from the cc:Mail address book.

This problem occurs with any 16-bit cc:Mail client such as cc:Mail 2.x, cc:Mobile 2.x and cc:Mail 6.0.

WORKAROUND

Change your cc:Mail password to between one and ten characters, but not four characters. You can do this from within cc:Mail by doing the following:

On the Tools menu, Click User Setup.
Click the Password Preference icon.
Enter your old password and then enter a new password that is not four characters in length.
Enter the new password in the the New Password Again field. Click OK.

STATUS