OL97: Invalid Page Fault in Outlrpc.dll Starting Outlook (162568)


The information in this article applies to:

  • Microsoft Outlook 97
This article was previously published under Q162568

SYMPTOMS

When you first start Microsoft Outlook 97, you may receive an invalid page fault in module Outlrpc.dll.

CAUSE

You have an invalid, outdated or damaged Msvcrt40.dll file on your system. This file resides in your \Windows\System folder. Msvcrt40.dll is a Microsoft C Runtime Library file. The correct file is version 4.10.6038 with a size of 326,656 bytes and a date of 11/17/96.

RESOLUTION

Replace the problem Msvcrt40.dll file with the correct version from your Microsoft Office 97 or Outlook CD.

MORE INFORMATION

Rename the Current File

Exit Windows, and restart in MS-DOS mode to rename the files. To do this, follow these steps:

NOTE: If you are using Microsoft Windows Millennium Edition (Me), you must start Windows in Safe mode to rename the Msvcrt40.dll file; to do so, press F8 when you restart Windows, and then select the option to start in Safe mode.
  1. Click Start and click Shut Down.
  2. Click to select "Restart the computer in MS-DOS mode." and then click OK.
  3. Type "cd <windows>\System" (without quotation marks) and press ENTER.
  4. Type "ren Msvcrt40.dll Msvcrt40.old" (without quotation marks) and then press ENTER to rename the file.
  5. Type "exit" (without the quotation marks) and then press ENTER to restart Windows.
  6. Copy the Msvcrt40.dll file from your Office 97 or Outlook CD, or extract it from your original Windows 98 CD, Internet Explorer 4.01 or 5.0 CD, or reinstall the version of Internet Explorer you use.
For information about using the Extract tool, see the following article in the Microsoft Knowledge Base:

129605 How to Extract Original Compressed Windows Files

Modification Type:MajorLast Reviewed:11/17/2000
Keywords:kbenv kberrmsg kbprb KB162568
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