WD97: Launching Word Corrupts Tseng Labs ET6000 Video (162545)

The information in this article applies to:

Microsoft Word 97 for Windows

This article was previously published under Q162545

SYMPTOMS

After you start Microsoft Word 97 on a system using the Tseng Labs ET6000 video chipset, the images displayed on the screen may become distorted. When you quit Word, the problem remains.

The system may appear hung due to the screen corruption; however, other than the distorted images on the screen, the system continues to operate normally.

CAUSE

This problem occurs on systems using Tseng Labs ET6000 video driver version 4.03.1400.

RESOLUTION

To resolve this problem, replace the existing Tseng video driver with version 4.03.3600 or later.

For information about how to obtain the updated Tseng Labs ET6000 video driver, see the Tseng Labs Web page at

http://www.tseng.com

Or query in the Knowledge Base for one of the following articles:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

MORE INFORMATION

The following is a list of video cards that use the ET6000 video chipset. This is not a complete list.

California Graphics SunTracer 6000
Hercules Dynamite 128/Video
Jazz G-Force 128
Media Vision PROAxcel 128
Mirage Z-128
STB LIGHTSPEED 128
VideoLogic GraphixStar 600
JATON Video-58P 128 bit

ET6000 video chipset is manufactured by Tseng Labs, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Modification Type:	Major	Last Reviewed:	11/14/2000
Keywords:	kb3rdparty kbdisplay KB162545