WD97: Can't Access Mail Merge Data Source on Banyan Network (162541)


The information in this article applies to:

  • Microsoft Word 97 for Windows
This article was previously published under Q162541

SYMPTOMS

A mail merge data source can't be edited from and will not be attached to a mail merge main document if the data source is saved on a Banyan network.

RESOLUTION

Install the April 1997 or later "Banyan Client for Windows 95" update.

NOTE: Windows 95 does not install a Banyan client

To obtain the "Banyan Client for Windows 95" update, please contact Banyan or visit the Banyan internet site at the following web location:

http://www.banyan.com

For information about how to contact Banyan, query in the Knowledge Base for the following article:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

WORKAROUND

Create and save your mail merge data source on a local hard disk or a non-Banyan network drive.

MORE INFORMATION

When a mail merge data source is created and saved to a Banyan network drive, the file appears to be saved correctly. After the file is saved, the mail merge feature will not prompt you to edit the data source and the data source will not be attached to the mail merge main document.

The data source was saved to the Banyan network drive and you are able to open the file as a regular document in Word. However, you can't attach the file as a data source and no error message is presented.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

For additional information, please see the following articles in the Microsoft Knowledge Base:

123877 How to Set Up Banyan VINES in Windows 95

160530 OFF97: Networks Supported by Microsoft Office 97

Modification Type:MajorLast Reviewed:11/14/2000
Keywords:kbmerge kbualink97 KB162541
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