Multiple Print Jobs When Printing Single Document (162447)
The information in this article applies to:
- Microsoft Windows NT Server, Enterprise Edition 4.0
- Microsoft Windows NT Server 4.0
- Microsoft Windows NT Workstation 4.0
- Microsoft Windows 95
This article was previously published under Q162447 SYMPTOMS
When you print a document from a Windows 95 workstation to a printer
shared on a Windows NT-based computer, multiple print jobs may appear in
the printer's queue for the document. When this occurs, one print job
displays a valid file size and all others display a size of zero bytes.
If separator pages are specified for the printer, each print job has a
separator page. Each separator page has a job number and description of
"Remote Downlevel Document."
CAUSE
This behavior can occur if anti-virus software is running on your Windows
95 workstation.
RESOLUTION
To resolve this problem, one of the following methods:
- Configure the anti-virus software not to scan your document files by
specifying not to scan file types with extensions such as .doc and
.txt.
- Disable or remove the anti-virus software on the Windows 95
workstation.
- Contact the anti-virus software manufacturer for updates to the
program.
MORE INFORMATION
For information about how to configure your anti-virus software, consult
the program's documentation or manufacturer.
| Modification Type: | Major | Last Reviewed: | 9/25/2001 |
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| Keywords: | kbprb kbprint KB162447 |
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