OFF97: First Aid 97 Causes Invalid Page Fault (162398)


The information in this article applies to:

  • Microsoft Office 97 for Windows
  • Microsoft Excel 97 for Windows
  • Microsoft Word 97 for Windows
  • Microsoft PowerPoint 97 for Windows
  • Microsoft Access 97
  • Microsoft Office Binder 97
  • Microsoft FrontPage 97 for Windows
  • Microsoft Greetings Workshop
  • Microsoft Greetings Workshop 1.0a
  • Microsoft Greetings Workshop 2.0
  • Microsoft Picture It! 1.0
  • Microsoft Picture It! 2.0
  • Microsoft Outlook 97
  • Microsoft Creative Writer for Windows 2.0
  • Microsoft Project 98 for Windows
  • Microsoft FrontPage 98 for Windows
  • Microsoft Publisher 98
This article was previously published under Q162398

SYMPTOMS

When you start any of the programs listed in the "Applies To" section, you may receive the following error message:
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
If you click Details, you may receive an error message that is similar to one of the following:
<Program> caused an invalid page fault in module GDI32.DLL at 0137:BFF3191C.
<Program> caused an invalid page fault in module KERNEL32.DLL at 0137:BFF3191C.
<Program> caused an access violation fault in module GDI32.DLL at 0137:BFF3191C.
<Program> caused an access violation fault in module SIWDLL32.DLL.
<Program> caused an invalid page fault in module QD98.DLL.

CAUSE

These problems may occur if CyberMedia First Aid 97, build 400, is installed on your computer.

MORE INFORMATION

First Aid 97 is a utility package designed for use with Microsoft Windows 95.

As of April 1997, there are four builds (versions) of First Aid 97: 400, 401, 402, and 403. To determine what build of First Aid 97 you have, follow these steps:
  1. Insert the First Aid 97 CD in the CD-ROM drive on your computer.
  2. When the CyberMedia First Aid 97 Setup dialog box appears, click Explore this CD.
  3. On the View menu in Microsoft Windows Explorer, click Details.
  4. Locate the file Setup.exe. Look at the date and the time in the Modified column.
The time in the Modified column tells you what build of First Aid 97 your CD contains. The times and their associated build numbers are listed in the following table. 
   Time      Build
   ---------------

   4:00 AM     400
   4:01 AM     401
   4:02 AM     402
   4:03 AM     403
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:8/17/2005
Keywords:kb3rdparty kberrmsg kbprb kbsetup KB162398
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