Cannot Run System Tools or MS Plus! Setup with Web.Max Demo (162105)


The information in this article applies to:

  • Microsoft Windows 95
  • Microsoft Plus! for Windows 95
This article was previously published under Q162105

SYMPTOMS

When you click the shortcut for DriveSpace, Disk Defragmenter, or ScanDisk on the Start menu, you may receive an error message stating that the target cannot be found. When this occurs, the shortcuts are displayed with the default Windows icon.

In addition, when you are running Setup for Microsoft Plus!, you may receive the following error message:
Setup Message
Setup could not open the file:
'C:\WINDOWS\DRVSPACE.EXE'
When you receive this message, you cannot successfully install Microsoft Plus!.

CAUSE

This behavior can occur if you have installed the Web.Max Security demonstration from Berkley Systems.

RESOLUTION

Uninstall the Web.Max Security demonstration before you run ScanDisk, Disk Defragmenter, DriveSpace, or Microsoft Plus! Setup.

MORE INFORMATION

You can see the ScanDisk, Disk Defragmenter, and DriveSpace files with the DIR command when you start the computer in MS-DOS mode. However, the files cannot be viewed using Windows Explorer or from an MS-DOS prompt in Windows 95.

The following files are known to be hidden by default by the Web.Max demonstration: 
   Scandisk.exe
   Cmpagent.exe
   Defrag.exe
   Chkdsk.exe
   Scandskw.exe
   Drvspace.exe
This list may vary depending on which programs and Windows 95 updates are installed on your computer.

Note that the symptoms described in this article have been confirmed with the demonstration version of Web.Max Security, but not with the retail version.

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or other- wise, regarding this product's performance or reliability.
Modification Type:MajorLast Reviewed:7/28/2001
Keywords:kbAppCompatibility KB162105
©2002 Microsoft Corporation. All rights reserved.