SMS: Error: Unable to Get NetBIOS Lana List (161781)


The information in this article applies to:

  • Microsoft Systems Management Server 1.0
  • Microsoft Systems Management Server 1.1
  • Microsoft Systems Management Server 1.2
This article was previously published under Q161781

SYMPTOMS

When looking at a client's properties with the Systems Management Server Administrator program, a dialog box containing the following message appears:
Unable to get NetBIOS Lana list
Or, when clicking on the Help Desk icon in the client properties of a client computer running either Windows for Workgroups or Windows 95, a dialog box containing the following message appears:
SMS Remote Control

No NetBIOS Lana numbers are available.
A second dialog box reports the following:
SMS.EXE - DLL Initialization failed.

Initialization of dynamic link library d:\sms\site.srv\x86.bin\sightnt.dll

Failed Process is terminating abnormally.
A third dialog box may also appear with the following message:
Microsoft SMS Administrator

Couldn't load a Machine Properties DLL: sightnt.dll
Finally, the client's properties are loaded without the Help Desk icon.

CAUSE

The NetBIOS Interface network service has either not been correctly installed or configured on the computer running the SMS Administrator program.

WORKAROUND

To work around this problem, follow the steps below for the version of Windows NT you are running:

On a computer running Windows NT Server 4.0 or Windows NT Workstation 4.0:

  1. Open the Network Control Panel.
  2. Click the Services tab.
  3. If NetBIOS Interface is installed, click it and then click Remove. Click OK and shut down and restart the computer.
  4. If NetBIOS Interface is not installed, click Add and select NetBIOS Interface. If it asks for a location, specify the correct platform directory on the Windows NT Server 4.0 (or Windows NT Workstation 4.0) compact disc. Click OK, and shut down and restart the computer.
On a computer running Windows NT Server 3.51 or Windows NT Workstation 3.51:

  1. Open the Network Control Panel.
  2. If NetBIOS Interface is listed under 'Installed Network Software,' click it and click Remove. Click OK and shut down and restart the computer.
  3. If NetBIOS Interface is not listed under 'Installed Network Software,' click Add Software, and select NetBIOS Interface. If it asks for a location, specify the correct platform directory on the Windows NT Server 3.51 (or Windows NT Workstation 3.51) compact disc. Click OK, and shut down and restart the computer.
Modification Type:MinorLast Reviewed:6/14/2005
Keywords:kbnetwork kbRemoteProg kbsmsAdmin kbtshoot KB161781
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