OL97: How to Get Windows 95 Fax Service to Work with Outlook (160746)


The information in this article applies to:

  • Microsoft Outlook 97
This article was previously published under Q160746

SUMMARY

Microsoft Outlook 97 works with the Windows 95 Fax service. However, to do so, the Windows Fax service must first be installed and working properly, so that the setup program of Outlook can update certain files correctly.

MORE INFORMATION

In order for the FAX service to install and work properly it must be installed in the proper order. To ensure the proper installation order use the following steps:

Remove Outlook 97

  1. In Control Panel, double-click the Add/Remove Programs icon.
  2. On the Install/Uninstall tab, click the Microsoft Office 97 group and Click the Add/Remove button.
  3. Click the Add/Remove button on the Setup Wizard.
  4. Click to clear the check mark from Microsoft Outlook.
  5. Click Continue.

Remove Microsoft Exchange and the Microsoft Fax service

  1. In Control Panel, double-click the Add/Remove Programs icon.
  2. Select the Windows Setup tab.
  3. Click to clear the check mark from Microsoft Exchange.

    NOTE: This may appear as Windows Messaging on your computer.
  4. Click to clear the check mark from Microsoft Fax. Click OK.

Reinstall Exchange and the Fax service

  1. In Control Panel, double-click the Add/Remove Programs icon.
  2. Select the Windows Setup tab.
  3. Click to add a check mark to Microsoft Exchange.
  4. Click to add a check mark to Microsoft Fax. Click OK.
  5. Test Microsoft Fax to ascertain that it is working properly. If it is not, it will not behave properly within Outlook. Remove and reinstall MS FAX and Exchange as outlined in the two sections above until it works properly.

Reinstall Outlook

  1. In Control Panel, double-click the Add/Remove Programs icon.
  2. On the Install/Uninstall tab, click the Microsoft Office 97 group.
  3. Click the Add/Remove button.
  4. Click to add a check mark to Microsoft Outlook. Click Continue.

REFERENCES

For additional information, please see the following articles in the Microsoft Knowledge Base:

149527 XCLN: Can't Add Fax Service After Installing Exchange

169755 WD97: Troubleshooting Fax Problems from Word

Modification Type:MajorLast Reviewed:7/31/2001
Keywords:kbhowto kbinterop kbusage KB160746
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