PRJ: Hang When Print or Preview - Error in Dibeng.dll (160637)


The information in this article applies to:

  • Microsoft Project for Windows 4.0
  • Microsoft Project for Windows 95 4.1
  • Microsoft Project for Windows 95 4.1a
  • the operating system: Microsoft Windows 95
This article was previously published under Q160637

SYMPTOMS

When you print or preview a file, Microsoft Project stops responding (hangs) and you receive the following error message:
Winproj caused a general protection fault in module DIBENG.DLL
at 0007:000014ec.
NOTE: The error message may also indicate the address at 0007:000011db.

CAUSE

This error occurs when all the following conditions are true:

  • The display adapter type is based on the Chips & Technologies chip set. -and-

  • The display properties color palette is set to High Color (16 bit). -and-

  • You are using a color printer driver such as the Hewlett-Packard 660c version 7.0 - 6xx.

RESOLUTION

Change the display properties color palette to a setting other than High Color such as 256 color, or True Color (24 bit), using these steps:

  1. On the Windows Start menu, point to Settings, and then click Control Panel.
  2. Double-click the Display icon.
  3. Click the Settings tab.
  4. In the Color Palette list, select a setting other than High Color.
Modification Type:MajorLast Reviewed:11/25/2003
Keywords:kbprint KB160637
©2003 Microsoft Corporation. All rights reserved.