Dialing Out Using 32-Bit Program Returns Busy Signal (160625)


The information in this article applies to:

  • Microsoft Windows 95
This article was previously published under Q160625

SYMPTOMS

When you try to dial out using a 32-bit program, you may receive a busy signal and the following message: 
   The line is busy
   Try again later.

CAUSE

This behavior can occur if your modem is configured to disable Call Waiting when the Call Waiting service is not active on your phone service.

When Call Waiting is enabled, a prefix is automatically dialed when a 32-bit program dials out. With Call Waiting no longer available, dialing the prefix returns a busy signal.

RESOLUTION

To remove the dialing prefix, follow these steps:
  1. In Control Panel, double-click Modems.
  2. Click the modem you are using, and then click Dialing Properties.
  3. On the My Locations tab, click the "This location has call waiting. To disable it, dial" check box to clear it.
  4. Click OK.
Modification Type:MajorLast Reviewed:12/17/2000
Keywords:KB160625
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