Neverhood: Troubleshooting Hanging at the Cannon Problems (160463)


The information in this article applies to:

  • DreamWorks Interactive, The Neverhood 1.0
This article was previously published under Q160463

SUMMARY

When you play The Neverhood, your computer stops responding (hangs) every time you enter the cannon. The following article gives some suggestions to help troubleshoot this problem.

NOTE: This is caused by display adapter drivers that are incompatible with the Neverhood. There are no other known causes. It is not a sound problem.

MORE INFORMATION

Follow all of the below troubleshooting steps until the problem is resolved. Try the steps in order. After each set of steps, try the Neverhood. If the problem persists, try the next set of steps.

Method 1

  1. Insert The Neverhood compact disc into your CD-ROM drive.
  2. Click the Start button, and then click Run.
  3. Type the following:

    D:\Setup\DirectX\Dxsetup.exe

    where D: is your CD-ROM drive letter.
  4. From the DirectX setup application, click Restore Display Drivers. This restores your original display driver.

Method 2

  1. After you install The Neverhood, DirectX version 3.0 and the new display driver, change your display driver to the Windows VGA driver. To change the display driver to VGA, do the following:

    1. Click the Start button, point to Settings, and then click Control Panel.
    2. Double-click Display.
    3. Click the Settings tab.
    4. Click Change Display Type.
    5. Next to the Adapter Type, click Change.
    6. Make sure Show All Devices is selected.
    7. From the list of Manufacturers, select:

      Standard Display Types
    8. From the list of Models, select:

      Standard Display Adaptor (VGA)
    9. Click OK, then Close, then click Close again.
    10. When you are prompted to restart your computer, click Yes.
  2. Repeat steps 1 through 4 from Method 1, above.

Method 3

If the problem continues, do the following :
  1. Insert The Neverhood compact disc into your CD-ROM drive.
  2. Click the Start button, and then click Run.
  3. Type the following:

    D:\Setup\DirectX\Dxsetup.exe

    where D: is your CD-ROM drive letter.
  4. From the DirectX setup application, clear the Direct 3D Hardware Acceleration check box. This turns off 3D Hardware Acceleration, a feature your video card may not support.

Method 4

If problem continues, use the following steps to change the Graphics Acceleration to "Basic":
  1. In Control Panel, double-click System.
  2. Click the Performance tab, and then click Graphics.
  3. Note that the Hardware Acceleration slider has four settings (Full, Most, Basic, and None).
  4. Move the slider until it is one notch to the right of None (Basic).
  5. Click OK, then click Close.

Method 5

If none of these solutions do not resolve the problem, obtain updated display drivers from your hardware manufacturer.

This is a general trouble shooting guide for correcting problems with hanging at the cannon issue. For additional information, please see the following article(s) in the Microsoft Knowledge Base:

159006 Neverhood: Hang at the Cannon with Matrox Millennium Display

160345 Neverhood: Hangs at the Cannon With Diamond 3D 2000 Video

160340 Neverhood: Hangs At The Cannon With Trident 96XX

NOTE: Most DirectX related problems have been resolved in the latest version of DirectX. Download the latest version of DirectX or, if you own a game that installs a later version of DirectX, install DirectX from the newer game's disc.

The latest version of DirectX is available at the following Microsoft Web site:

http://www.microsoft.com/directx

For more information about how to obtain the latest version of DirectX, please see the following article in the Microsoft Knowledge Base:

179113 How to Download and Install DirectX

Modification Type:MajorLast Reviewed:11/8/2001
Keywords:kbdisplay kbenv kbprb KB160463
©2002 Microsoft Corporation. All rights reserved.