Internet Mail May Not Automatically Dial ISP (159965)


The information in this article applies to:

  • Microsoft Internet Mail and News 1.0 for Windows 95
This article was previously published under Q159965

SYMPTOMS

If you enable the "Check for new messages every <n> minute(s)" option in Internet Mail, you may be prompted to connect to your Internet service provider (ISP) when Internet Mail attempts to check for new mail at the specified interval.

CAUSE

Internet Mail uses Dial-Up Networking to establish a connection with your ISP. Dial-Up Networking requires user intervention to establish a connection.

NOTE: If you have already established a connection to your ISP using a Dial-Up Networking connection or through your local area network (LAN), no user intervention is required.

RESOLUTION

Connect to your ISP using one of the following methods:

  • Click the OK button in the Connect To dialog box to establish a connection to your ISP.
  • Establish a connection to your ISP prior to starting Internet Mail.
After the connection is made to your ISP and messages have been retrieved or sent, the Dial-Up Networking connection to your ISP remains open. You must either manually disconnect or quit Internet Mail to close the connection.

MORE INFORMATION

If the Dial-Up Networking 1.3 Upgrade is installed, you can cause Internet Mail to dial automatically. If you are using Dial-Up Networking 1.3, follow these steps:

  1. Double-click My Computer.
  2. Double-click the Dial-Up Networking folder.
  3. On the Connections menu, click Settings.
  4. Click "Don't prompt to use Dial-Up Networking."
  5. Click OK.
For information about obtaining the Dial-Up Networking 1.3 Upgrade, see the following article in the Microsoft Knowledge Base:

191494 Dial-Up Networking 1.3 Upgrade Available

Modification Type:MajorLast Reviewed:6/28/2004
Keywords:kbenv kbui KB159965
©2004 Microsoft Corporation. All rights reserved.