INFO: Support Options for Visual SourceSafe (158218)

MORE INFORMATION

The Online Help, Readme.wri file, and product manuals are supplied with Visual SourceSafe and contain a wealth of information that could help to answer questions you may have or resolve problems you may encounter. Additional sources of information or support are listed below.

Readme.wri

The Readmi.wri is located in the root of the SourceSafe directory. This file contains helpful information about installation, documentation notes, new features, and additional tips. If you do not have this Readme.wri, it is available in sections from the Microsoft Knowledge base. These articles can be found by entering "Readme.wri" as the words to search for on the Microsoft SourceSafe Knowledge Base Web page.

Microsoft Knowledge Base

The Microsoft Knowledge Base is available on the following Web site: This is a database of informative technical articles written by Microsoft Support Engineers addressing product support issues.

For additional information, please see the following article in the Microsoft Knowledge Base:

SourceSafe Home Page

Go to the SourceSafe home page at www.microsoft.com/SSafe for many support options such as frequently asked questions (FAQs), Knowledge Base articles, and product and technical information. Additionally, go to: to view Visual SourceSafe buglists, fixlists, error messages, bug reporting Web pages, and other helpful support tools.

Peer-to-Peer Newsgroups

Peer-to-Peer Newsgroups (news:Microsoft.public.visualsourceSafe) are online conversations among users of Visual SourceSafe.

Microsoft Developers Network (MSDN) CD-ROM

MSDN is a paid subscription service and contains developer product Knowledge Base articles, selected Microsoft Software Library files, and other technical documentation. MSDN is distributed quarterly.

For additional information, please see the following article in the Microsoft Knowledge Base:

TechNet CD-ROM

Microsoft TechNet is the front-line resource for fast, complete answers to technical questions on Microsoft products. On each Microsoft TechNet CD-ROM, you will find the Microsoft Knowledge Base, Microsoft Software Library, white papers, networking information, and other valuable resources. TechNet is distributed monthly and is available by paid annual subscription. For TechNet ordering information, call (800) 344-2121.

Suggestions for Product Improvement

Suggestions for product improvement can be submitted by doing one of the following:

• Submit your feedback through the Web by choosing the feedback button on www.microsoft.com/SSafe.
• Fax the suggestion to us at (425) 936-7329.
• Send a letter to:
  
  Attn: Microsoft Wish
  One Microsoft Way
  Redmond WA, 98052
• Contact the Microsoft Wish Line at (425) 936-WISH (9474).

Microsoft Press and Other Third Party Books

Books are generally a good source of technical and "how to" information. Contact Microsoft Press at www.msdn.microsoft.com/mspress or call (800) MS-PRESS (677-7377) for a complete listing of available books. Currently, there are no books from Microsoft Press that deal exclusively with SourceSafe, but you may find Visual C++ or Visual Basic books helpful if you are dealing with integration issues. If you are using SourceSafe integration under Visual Basic, there are several books that may be helpful. Two books are: The books included here have been authored by writers independent of Microsoft; we make no warranty, implied or otherwise, regarding the information contained in these books. Support Professionals can be reached at (425) 635-7014. Currently, two free support incidents are offered to SourceSafe customers. Numerous paid support options are available. They can be explained by a Microsoft Service Representative at (425) 635-7014. These support options are subject to change.

For more information on your support options for this product, please refer to Support Options by Product online at:

Bug Reporting

Visual SourceSafe anomalies can be submitted by using the Online form on the following Web site: