XFOR: IMC Might Lose Messages if Code Pages are not Installed (157693)
The information in this article applies to:
- Microsoft Exchange Server 4.0
This article was previously published under Q157693 SYMPTOMS
Inbound messages might be accepted by the Microsoft Exchange Internet Mail
Connector (IMC), and recorded in the protocol log, and yet not successfully
submitted to the Microsoft Exchange Information Store (IS). In this case,
you will not find any mention of the inbound messages in the message
tracking log, assuming you have message tracking turned on, or the saved in
the exchsrvr\imcdata\in\archive directory.
CAUSE
An incoming MIME message might contain embedded messages using character
sets that are not supported or correctly configured on the IMC server. This
only happens under certain timing conditions. The message fails to convert
due to the unsupported character sets, and the IMC performs an extra
release of the message to the IS. The IS will then error on every
subsequent attempt made by the IMC to submit messages to the IS, and the
IMC will handle the failure by simply deleting the message.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 4.0. This problem was corrected in the latest Microsoft Exchange
Service Pack. For information on obtaining the Service Pack, query on the
following word in the Microsoft Knowledge Base (without the spaces):
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbusage KB157693 |
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