NwSapAgent (Windows NT SAP Agent) Will not Install Correctly (157363)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows NT Workstation 3.5
  • Microsoft Windows NT Workstation 3.51
  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows NT Server 3.5
  • Microsoft Windows NT Server 3.51
  • Microsoft Windows NT Server 4.0
This article was previously published under Q157363

SYMPTOMS

When the Sap Agent is removed from the list of Installed Network Software using the Control Panel Network tool, and all the registry entries are not removed properly, several symptoms may appear.
  • The Sap Agent service is missing even though the software appears in the list of Installed Network Software in the Control Panel Network tool.
  • Any service that depends on the Sap Agent will not start. If you have File and Print Services for NetWare (FPNW) installed, you may receive an error message similar to the following:
    Could not start File and Print Services for NetWare service on \\Computername. Error 1068: The dependency service or group failed to start.
    In the Event Viewer, under Administrative Tools, listed will be the following Service Control Manager error.
    Event 7001: The File and Print Service for NetWare service depends on the SAP Agent service to start because of the following error. The specified service could not start.
  • During the reinstallation of the Sap Agent in Installed Network Software, there is no prompt to copy files from the source media.

RESOLUTION

If the above symptoms appear, check to make sure both registry keys for Sap Agent have been removed before re-installing the service.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

To remove the registry keys, perform the following steps:

  1. Start Registry Editor (Regedt32.exe) and locate the following subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NwSapAge
  2. Select NwSapAgent, and from the Edit menu, click Delete.
  3. Go to the following subkey and locate the second Sap key:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NwSapAge
  4. Select NwSapAgent, and from the Edit menu, click Delete.
Modification Type:MajorLast Reviewed:5/12/2003
Keywords:kbinfo kbnetwork KB157363
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