OFF97: Two Instances of Same Program in Switch-to List (157233)
The information in this article applies to:
- Microsoft Office 97 for Windows
- Microsoft Word 97 for Windows
- Microsoft Excel 97 for Windows
- the operating system: Microsoft Windows 95
This article was previously published under Q157233 SYMPTOMS
When you switch between Microsoft Office programs by pressing ALT+TAB, two
instances of a program may appear in the switching window. However, when
you view the task list, only one instance of the program appears.
CAUSE
This problem occurs when all of the following conditions are true:
- You start an Office 97 program and start Microsoft Office Assistant.
-and-
- You display a dialog box (for example, the Format Cells dialog box) and
start balloons for Office Assistant by pressing F1.
-and-
- You switch to another program such as Notepad, and then switch back to
the Office program.
-and-
- You press F1 to reactivate the balloon for Office Assistant
NOTE: This problem does not occur on a computer running Windows NT.
RESOLUTION
Only once instance of the Office program is running. Choosing either icon
in the switching window activates the same instance of the program.
Pressing ALT+TAB again displays the one instance that is running.
Additionally, pressing CTRL+ALT+DELETE to display the task list displays
only one instance of the Office program.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article. We are researching this problem
and will post new information here in the Microsoft Knowledge Base as it
becomes available.
| Modification Type: | Major | Last Reviewed: | 5/18/2001 |
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| Keywords: | KB157233 |
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