Errors Reading CD-ROM Drive When Starting Office Shortcut Bar (156874)

SYMPTOMS

When you use the Microsoft Office Shortcut Bar, you may receive the following error when the Office Shortcut Bar is started:

MSOffice.exe - Drive not ready
The drive is not ready for use; the door may be open. Please check
drive <X> and make sure that a disk is inserted and that the drive
door is closed.

where <X> is the CD-ROM drive on the computer.

CAUSE

This problem may occur when the following conditions are true:

You install a Matsushita LF-#1094c PD CD-ROM drive on a computer running Microsoft Windows NT, version 3.51.

-and-
The Matsushita LF-#1094c PD CD-ROM drive contains a read-only compact disc, or the drive is empty.

-and-
You start the Office Shortcut Bar.

MORE INFORMATION

When the Office Shortcut Bar is started, it makes a call to the Windows registry to get feedback from the Windows NT CD-ROM driver. Under Microsoft Windows NT 3.51, this call produces an error when the Matsushita LF-#1094c PD CD-ROM drive is installed and the drive is empty or contains a read-only compact disc.

NOTE: The error does not appear if the drive contains a writable cartridge.

If the Matsushita PD LF-#1094C CD-ROM drive is installed and the drive does not contain a writable cartridge, this problem occurs in any program that makes a call for feedback from the Windows NT CD-ROM driver.

The following programs or utilities may exhibit this behavior:

Microsoft System Information (Msinfo.exe)
Performance Monitor (Perfmon.exe)

This behavior does not occur on a computer running Microsoft Windows 95 or Microsoft Windows NT, version 4.0.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.