Cannot Print Multiple Envelopes to HP LaserJet 5L Printer (156834)


The information in this article applies to:

  • Microsoft Windows for Workgroups 3.1
  • Microsoft Windows for Workgroups 3.11
  • Microsoft Windows 3.1
  • Microsoft Windows 3.11
  • Microsoft Windows 95
This article was previously published under Q156834

SYMPTOMS

When you attempt to print multiple envelopes using the single sheet input slot on a Hewlett-Packard (HP) LaserJet 5L printer, only one envelope is printed at a time. After one envelope is printed, the printer goes offline and you must press the Online button to print the next envelope.

CAUSE

This behavior occurs when the printer is unable to detect the presence of the additional envelopes or is unable to feed the additional envelopes into the printer. This behavior is not caused by a problem in Windows or Windows for Workgroups version 3.x or Windows 95 and occurs no matter which printer driver you are using and the program you are printing from.

RESOLUTION

For information about how to work around this problem, contact Hewlett- Packard.
Modification Type:MajorLast Reviewed:12/31/2000
Keywords:KB156834
©2002 Microsoft Corporation. All rights reserved.