XADM: Rule Forces CPU Usage Above 90%, Stops Message Delivery (156708)
The information in this article applies to:
- Microsoft Exchange Server 4.0
This article was previously published under Q156708 SYMPTOMS
Foreign system Read Receipts, when delivered by the Microsoft Exchange
Message Transfer Agent (MTA) and then processed by a Microsoft Exchange
Inbox rule that moves the message to the sent mail folder, can cause the
Microsoft Exchange Information Store (IS) service to use 90-100% of the
CPU. The MTA will then fail to deliver any further messages to the IS.
The IS service cannot be stopped once this problem occurs and a reboot
of the Microsoft Exchange Server computer is required.
MORE INFORMATION
Mail messages will still be able to be sent out from the Microsoft
Exchange Server and users will still be able to send and receive
messages from other users on the same Microsoft Exchange Server but all
messages coming into the Microsoft Exchange Server will be held up in
the MTA Private Information Store queue.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 4.0. This problem was corrected in the latest Microsoft Exchange
Service Pack. For information on obtaining the Service Pack, query on the
following word in the Microsoft Knowledge Base (without the spaces):
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbusage KB156708 |
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