Memory-Related Performance Counters Show Zero Values (156348)
The information in this article applies to:
- Microsoft Windows NT Server 4.0
This article was previously published under Q156348 SYMPTOMS
When you add one of the following counters of the Server service to your
Performance Monitor view on Windows NT Server 4.0, you will see that the
counters are always zero, even though the Server service always allocates
some memory:
Pool Nonpaged Bytes
Pool Nonpaged Failures
Pool Nonpaged Peak
Pool Paged Bytes
Pool Paged Failures
Pool Paged Peak
If you check the Performance Monitor with Windows NT Server 3.51, or
Windows NT Workstation 3.51 or 4.0, you will always receive nonzero values.
CAUSE
The server does not track the amount of memory allocated when it is allowed
to allocate an infinite amount of memory. This is always the case for
Windows NT Server.
RESOLUTIONA supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
----------------------------------------------------
11/19/2001 18:00 4.0.1381.7110 231,120 Srv.sys
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article. We are researching this problem
and will post new information here in the Microsoft Knowledge Base as it
becomes available.
| Modification Type: | Minor | Last Reviewed: | 10/19/2005 |
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| Keywords: | kbHotfixServer kbQFE kbenv KB156348 |
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