PUB97: Setup Stops Responding While Updating System (155798)


The information in this article applies to:

  • Microsoft Publisher 97, when used with:
    • the operating system: Microsoft Windows NT 4.0
This article was previously published under Q155798

SYMPTOMS

When you install Publisher 97, you may get to the point where you see the message:

Setup is updating your system. This may take several minutes...

Your computer may appear to stop responding. The moving wedge-shaped indicator may stop moving or not appear at all. If you wait long enough (between 4-20 minutes), it may start moving on its own.

CAUSE

During this part of the installation, Setup is trying to install the TrueType fonts which ship with Microsoft Publisher. If there are any conditions on your computer which prevent (or cause problems with) installing TrueType fonts in Windows 95, this symptom occurs. Some conditions that cause this symptom are:
  • Outdated/incompatible device drivers
  • Large numbers of fonts already installed
  • Corrupted fonts in the Fonts folder
  • Font management programs
  • The Fonts folder is marked Read-Only

WORKAROUND

In most cases, if you wait long enough Setup completes normally. If it doesn't, you can work around this problem by installing Publisher without its fonts.
  1. To start Publisher 97 Setup, click Run on the Start menu, and type

    <drive letter>:\setup.exe

    where the <drive letter> is the drive containing the Publisher 97 Setup disk or compact disc.
  2. Fill in the Owner and Organization information.
  3. When given the choice between Complete and Custom, click Custom.
  4. Clear the Fonts check box.
  5. Click Continue, and allow Setup to finish.
Because you are not installing the fonts, the Setup program skips the font registration portion of the setup process.

Once you have installed Publisher, you can install the TrueType fonts manually. The TrueType fonts are located in the Fonts folder on the Publisher compact disc.

For more information about installing TrueType fonts in Windows 95, search for "fonts," and then "adding to your computer" using the Microsoft Access for Windows 95 Help Index.
If you can't load the TrueType fonts manually, the problem is outside the Publisher 97 support boundary.

STATUS

Modification Type:MajorLast Reviewed:10/8/2003
Keywords:kbprb kbsetup KB155798
©2003 Microsoft Corporation. All rights reserved.