Compaq Laptops Restart Instead of Powering Down (155373)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Workstation 4.0
This article was previously published under Q155373

SYMPTOMS

Some Compaq computers do not power down after shutdown after you set the registry value

HKEY_LOCAL_MACHINE\software\Microsoft\WindowsNT\CurrentVersion\winlogon\

PowerdownAfterShutdown:REG_SZ:1

when you are using the Microsoft HAL. This value enables a Shut Down And Power Off option on the Shut Down menu, but if you use this option, the computer restarts instead of shutting down.

CAUSE

This feature does not work correctly with the HAL included with Windows NT 4.0.

RESOLUTION

To use this feature, you must obtain the HAL that supports this feature from the computer's manufacturer.

It comes as part of the power management Softpaq, which you can download from Compaq's Web site (http://www.compaq.com).

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MajorLast Reviewed:8/9/2001
Keywords:kbHardware KB155373
©2002 Microsoft Corporation. All rights reserved.