SYMPTOMS
When starting help from within Word for Windows 95 version 7.0, you may
receive the following error message:
Online assistance is not available. Rerun Setup to make sure all
necessary Help files are correctly installed.
RESOLUTION
Check to see if Winword.exe exists in the C:\Msoffice\Winword folder.
If so, delete the copy of Winword.exe in the other location. Create a
new shortcut to the original location, usually
C:\Msoffice\Winword\Winword.exe.
Move Winword.exe back to the original location, usually
C:\MSOFFICE\WINWORD, and change the shortcut to point to the
original location.