RESOLUTION
A supported fix that corrects this problem is now available from Microsoft,
but has not been fully regression tested and should be applied only to
systems experiencing this specific problem. If you are not severely
affected by this specific problem, Microsoft recommends that you wait for
the next release of Microsoft Outlook.
To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the fix. For a complete list of Microsoft Product
Support Services phone numbers and information on support costs, please go
to the following address on the World Wide Web:
The English version of this fix should have the following file attributes
or later:
Component: Outlook
File Name Version
-----------------------
Outllib.dll 8.5.5709.0
In order for this fix to work, you must add the value
IgnoreOtherMapiSessions to the Windows Registry:
WARNING: Using Registry Editor incorrectly can cause serious problems that
may require you to reinstall your operating system. Microsoft cannot
guarantee that problems resulting from the incorrect use of Registry Editor
can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys And
Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete
Information in the Registry" and "Edit Registry Data" Help topics in
Regedt32.exe. Note that you should back up the registry before you edit it.
If you are running Windows NT, you should also update your Emergency
Repair Disk (ERD).
Select the following key in the Windows Registry on the Outlook client
computer.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\8.0\Outlook
Add the registry value name IgnoreOtherMapiSessions. This is a DWORD. Set
the value data to 1. The value name is not case sensitive. The absence of
the value name or the value data set to 0 results in the same behavior as
without the fix.