Mastering Access: Error When Viewing Video or Graphic Files (154908)

RESOLUTION

To verify that your computer is running Protect Mode CD drivers, follow these steps:

1. Click the Start button, point to Settings, and then click Control Panel.
2. Double-click the System Control Panel.
3. Click the Device Manager tab.
4. Examine the list of devices under Computer. If CD-ROM appears in this list, then you are running Windows 95 Protect Mode drivers.

To remove any existing Real Mode CD drivers, follow these steps:

1. Click the Start button, and then click Run.
2. In the Open field, type sysedit, and then click OK.
3. Examine the Autoexec.bat file. Look for a line referencing the file MSCDEX.EXE. For example:

   C:\WINDOWS\COMMAND\MSCDEX.EXE /D:CDROM01

   Remark out this line by placing "REM " at the beginning of the line.
4. Examine the Config.sys file. Look for a line containing an identical string to the "/D:" string identified above. For example:

   DEVICEHIGH=C:\CDROM\IDECD.SYS /D:CDROM01

   Remark out this line by placing "REM " at the beginning of the line.
5. Exit the System Configuration Editor. When you are prompted to save your changes, click Yes.

To install Protect Mode CD drivers, follow these steps:

NOTE: If your computer is already running Protect Mode CD drivers, the following steps are not necessary.

1. Click the Start button, point to Settings, and then click Control Panel.
2. Double-click the Add New Hardware icon.
3. Allow the Add New Hardware Wizard to detect your CD-ROM device.