XCLN: Inbox Rules Cannot be Modified on Macintosh Client (154708)


The information in this article applies to:

  • Microsoft Exchange Macintosh client 4.0
This article was previously published under Q154708

SYMPTOMS

A Microsoft Exchange client for Macintosh Inbox rule cannot be modified because the Edit Rule button is grayed out. This only occurs when an Alert Inbox rule has been created using a Microsoft Exchange client for Windows. This is by product design.

WORKAROUND

  1. Delete all rules with Alerts from the Microsoft Exchange client for Windows. You can do this by clicking Inbox Assistant on the Tools menu, highlighting the rule with the Alert, and clicking Delete Rule.
  2. Re-create your rules using the Microsoft Exchange client for Macintosh.
NOTE: This workaround does not apply for sound rules.
Modification Type:MinorLast Reviewed:4/28/2005
Keywords:kbusage KB154708
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