Troubleshooting Importing in Microsoft Internet Mail (154677)

MORE INFORMATION

Determine which build of Internet Mail and News you are using. For information about finding the build number, see the following article in the Microsoft Knowledge Base: For information about obtaining the latest update of Internet Mail and News, see the following article in the Microsoft Knowledge Base:

Troubleshooting Importing Messages

To troubleshoot problems when you attempt to import messages, perform the following steps. After performing each step, check to see if the problem has been resolved.

1. Obtain the latest update for Microsoft Internet Mail and News.
2. Verify that the Imnimp.dll file in the Windows\System folder is not missing or damaged. To do so, reinstall Microsoft Internet Mail and News from the online source from which you originally installed it.
3. Verify that the set of personal folders from which you are attempting to import messages is functioning properly. To do so, follow these steps:
   1. Create a new Microsoft Exchange profile that contains only the Personal Address Book and Personal Folders information services. You should create a new personal address book (.pab file) and new set of personal folders (.pst file), instead of using the .pab and .pst files already on your hard disk. If you require assistance creating a new Microsoft Exchange profile, please consult the Microsoft Exchange documentation.
   2. Start Microsoft Exchange using the new profile, create a new message, and then save the message to the Inbox.
   3. In Internet Mail, attempt to import the Inbox from the new set of personal folders.
4. Verify that your mail client's message store is functioning properly. To do so, follow these steps:
   1. Create a new message store using your mail client.
   2. Start your mail client using the new message store, create a new message, and then save the message to the Inbox.
   3. In Internet Mail, attempt to import the Inbox from the new message store.
5. Refer to troubleshooting steps for your mail client.

Troubleshooting Importing Address Book Entries

To troubleshoot problems attempting to import entries from an address book, perform the following steps. After performing each step, check to see if the problem has been resolved.

1. Obtain the latest update for Microsoft Internet Mail and News.
2. Verify that the Wab32.dll file in the Windows\System folder and the Wabmig.exe file in the Windows folder is not missing or damaged. To do so, reinstall Microsoft Internet Mail and News from the online source from which you originally installed it.
3. Verify that the personal address book from which you are attempting to import entries is functioning properly. To do so, follow these steps:
   
   NOTE: Although Internet Mail imports all the entries in a personal address book, only the Internet Mail (Simple Mail Transfer Protocol (SMTP)) entries can be used in Internet Mail. Therefore, SMTP entries should be used when you are testing whether the personal address book is functioning properly. Because SMTP entries are associated with the Internet Mail information service, that service must be installed in addition to the Personal Address Book and Personal Folders information services.
   1. Create a new address book for your mail client. If you require assistance creating an address book for your mail client, please consult the client's documentation or manufacturer.
   2. Start the mail client using the new address book, and then create one or more Internet Mail personal address book entries.
   3. In Internet Mail, attempt to import the new personal address book.
4. Refer to troubleshooting steps for your mail client.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.