XCLN: Multiple Move Rules Duplicate Messages in a PST File (154587)
The information in this article applies to:
- Microsoft Exchange Client 4.0
- Microsoft Exchange Windows NT client 4.0
This article was previously published under Q154587 SYMPTOMS
If the delivery location is set to a personal folder(PST)inbox and a single
message matches the criteria for two or more different rules that move
the mail to the same PST folder; the MOVETO action will create a duplicate
of the message in the PST folder being moved to.
WORKAROUND
Set the delivery location to the server store inbox. Only one copy of a
message will be moved regardless of how many rules point it to the same
folder.
MORE INFORMATION
Inconsistent results are achieved depending on the location of the MOVETO
folder and the default delivery location of inbound mail. If the MOVETO
action is for a server store folder, one copy of the message will be moved.
If the MOVETO action is to a local PST store folder, two copies of the
message will be moved. This only happens when initial delivery is set to a
PST inbox. If the delivery location is set to the server store inbox, only
one copy of a message will be moved regardless of how many rules point it
to the same folder.
STATUS
Microsoft has confirmed this to be a problem in version 4.0 of Microsoft
Exchange. We are researching this problem and will post new information
here in the Microsoft Knowledge Base as it becomes available.
| Modification Type: | Minor | Last Reviewed: | 8/16/2005 |
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| Keywords: | kbusage KB154587 |
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