OL98: Offline Address Book Written to the Wrong Location (154056)
The information in this article applies to:
- Microsoft Outlook 98 8.5, when used with:
- the operating system: Microsoft Windows NT
This article was previously published under Q154056 SYMPTOMS
The Offline Address Book (OAB) may appear empty, or display old
information.
CAUSE
When synchronizing the OAB, Outlook copies the OAB files to the local
workstation for later use. When the client needs them to display the
Address Book contents, it assumes the OAB files are in a different location
from where they were copied. For example, the OAB may be downloaded to the
C:\TEMP directory, but is expected to be in the C:\WINNT directory. The
result is either an empty OAB, or the display of old information.
An intermediate version of some of the Outlook support files (see below)
caused this problem. The way Outlook stores temporary files was changed,
and the location for the OAB files was incorrectly changed also. Note this
problem does not appear in the released product.
RESOLUTION
A supported fix that corrects this problem is now available from Microsoft,
but has not been fully regression-tested and should be applied only to
systems experiencing this specific problem. If you are not severely
affected by this specific problem, Microsoft recommends that you wait for
the next Microsoft Outlook 98 update that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the fix. For a complete list of Microsoft Product
Support Services phone numbers and information on support costs, please go
to the following address on the World Wide Web:
The English version of this fix should have the following file attributes
or later:
Component: OUTLOOK
File Name Version
----------------------
EMSUI32.DLL 5.5.2513
EMSABP32.DLL 5.5.2502
EMSMDB32.DLL 5.5.2440
MSPST32.DLL 5.5.2415
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article.
| Modification Type: | Minor | Last Reviewed: | 9/22/2005 |
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| Keywords: | kbHotfixServer kbQFE kbbug kbfix kbQFE KB154056 |
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