Works: Problems Printing Labels On Panasonic KX-P Printers (153273)


The information in this article applies to:

  • Microsoft Works 2.0
  • Microsoft Works 2.0a
  • Microsoft Works 3.0
  • Microsoft Works 3.0a
  • Microsoft Works 3.0b
  • Microsoft Works 4.5
  • Microsoft Works 4.5a
  • Microsoft Works for Windows 95, version 4.0
  • Microsoft Works for Windows 95, version 4.0 4.0a
This article was previously published under Q153273

SYMPTOMS

When you print labels on a Panasonic KX-P printer, the labels may advance when printing, causing skipped pages or labels. The top margin unprintable region may be very large and the labels may align incorrectly. This may occur even though the labels look correct in the Print Preview.

CAUSE

This behavior is caused by using version 1.0 of the Windows 3.1x Panasonic printer driver. This driver has problems using custom page sizes and it is most noticeable with continuous labels with 12 inch page size between perforations.

RESOLUTION

To correct this problem do one of the following:

Upgrade to version 2.0 of the Panasonic printer driver.

-or-

Use an emulation mode driver such as the Epson LQ850, when printing labels.

MORE INFORMATION

This problem has been reproduced on the Panasonic KX-P 1123, 2023 and 2123 printers, using version 1.0 of the Panasonic driver.

The Panasonic KX-P driver included with Windows 95 does not cause this behavior when using custom page sizes.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.


For more information on printer emulation drivers, see the following article in the Microsoft Knowledge Base:

81700 Windows: Emulation Modes for Panasonic Printers

Modification Type:MajorLast Reviewed:11/15/2004
Keywords:kb3rdparty kbprb kbprint KB153273
©2004 Microsoft Corporation. All rights reserved.