Money: Error Using ISDN Lines, WinModem, Cable or Virtual Modems (153272)
The information in this article applies to:
- Microsoft Money 99
- Microsoft Money 98
- Microsoft Money for Windows 95
- Microsoft Money 3.0
- Microsoft Money 97
- Microsoft Money 98 Deluxe Edition
- Microsoft Money 98 Financial Suite
This article was previously published under Q153272 SYMPTOMS
If you try to connect to Online Services using an ISDN modem, Cable
modem, WinModem or Virtual modem, you may receive one of the following
error messages.
Money 99, 98 and Money Version 5.0
A communication error occurred, please try your call again.
Money Version 4.0 for Windows 95
Money could not complete the call due to trouble communicating with
the modem port. Please try again.
Money version 3.0
Your modem is turned off, improperly configured, or in use by
another application. Press F1 for more information.
CAUSE
You need a standard modem to connect to Online Services.
MORE INFORMATION
Money requires a connection to a communication port to use Online
Services. ISDN modems, cable modems, and WinModems do not use
communications ports in the same way as a standard modem. ISDN modems
and cable modems use dial-up networking to connect directly to a
communications port. WinModems virtualize the communications ports so
money is not able to connect to a communications port.
NOTE: It has been reported that the MWave sound/modem chip on IBM Thinkpads
and Aptivas may also cause the error mentioned at the top of this article.
New drivers for the US Robotics Winmodems and the IBM MWave modems are
available from the respective companies.
The third-party products discussed here are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
| Modification Type: | Major | Last Reviewed: | 1/5/2005 |
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| Keywords: | kb3rdparty kberrmsg kbHardware kbinfo kbonline KB153272 |
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