XADM: Schedule Requests not Updated in MS Mail Clients (152925)

SYMPTOMS

When you attempt to start the Microsoft Exchange client, the client may temporarily hang or may be prompted multiple times for domain credentials. These credentials are for the domain where the Microsoft Exchange Site that owns the Organization Forms folder is located (for example, let's call it Site B). The pop-up dialog box also appears when you attempt to open a read receipt, delivery receipt, or non-delivery report.

CAUSE

This behavior is by design. When the client logs on to Site A, there is an attempt to locate a forms library and to bind to it if it exists within the Microsoft Exchange Organization. If the only instance of the Forms Library exists in Site B and affinity is set, then the Microsoft Exchange client will attempt to connect to a Microsoft Exchange Server (containing the Forms Library) in Site B. This may cause the following symptoms:

Clients in Site A are slow when attempting to open a read receipt, delivery receipt, or non-delivery report but clients in Site B open them at normal speed.

Affinity is set to Site B, but the client in Site A has no physical LAN connection to Servers in Site B.
Clients in Site A and Site B are slow when attempting to open a read receipt, delivery receipt, or non-delivery report.

The Server conatining the only instance of the Organization Forms folder is not available.
Clients in Site A are prompted for Domain credentials but clients in Site B are not prompted.

A trust does not exist between Site A NT Domain and Site B NT Domain. Therefore, when a Site A client attempts to access Organization Forms folder on a Server in Site B, it will be prompted for Domain credentials for a valid NT account in Site B.

IMPORTANT - If no Organization Forms folder instances are available in the Site, but there is at least one Site available with instances, the Affinity to the Sites is used to rank the order in which connections to the Sites will be attempted. The affinity is set on the site Public Folder Affinity page. Clients must have RPC connectivity to the servers in the Affinity Sites. Otherwise, the clients will not be able to access the public folders in the other Sites, even though the Affinity has been correctly set. Thus causing possible client slow down.

WORKAROUND

Do one of the following:

Remove the affinity to the Site that owns the Organization Forms folder (Site B).

-or-
Create a local Site instance of the Organization Forms folder by replicating the folder from Site B to Site A.

If an Organizations Forms folder is created within the Organization, it is recommended this folder is replicated to Sites that may not have a physical connection (ie dial up connection) or are connected via slow link to the Organization Forms folders Home Site.

MORE INFORMATION

You will be prompted for domain credentials when all of the following conditions are met:

An Organization Forms Folder has been created.
A Public Folder Affinity has been established between the sites.
No local instance of the Organization Forms folder exists.

For more information, please refer to the following articles in the Microsoft Knowledge Base:

152958 XADM: Organizational Forms Unavailable to Other Servers in Site

154941 XADM: How to Determine Which Public Folder Replica is Used