"Call to Undefined Dynalink" Errors in Word for Windows 95 (152765)

SYMPTOMS

When you use Word for Windows 95, you may receive one of the following error messages:

Application Error, Call to Undefined Dynalink

-or-

The server application, source file, or item cannot be found. Make sure the application is properly installed, and that it has not been deleted, moved, or renamed.

NOTE: The steps to correct this problem in Word 7.0 are different from the steps necessary to correct this problem in Word 6.0 because the OLE files once installed by Word 6.x are installed by the Windows 95 operating system. There are other changes to the OLE files that impact the process in which Word 7.0 handles these files.

CAUSE

This error message appears when Word tries to use a DLL (Dynamic Link Library) file that is missing, that is damaged, or that is a different version from the version that Word was expecting.

Other programs may install DLL files with the same name as DLL files that Word is expecting, but the these DLL files may not contain the same information or perform the same functions. If Word encounters a DLL file that contains unexpected information, it will generate the error message described in the "Symptoms" section at the beginning of this article above.

RESOLUTION

To work around this problem, rename the following files and then reinstall Microsoft Word.

Files in the Winword folder

Winword.exe
Wwintl32.dll

Files in the Windows\System folder

Compobj.dll
Docobj.dll
Odbc32.dll
Ole2.dll
Ole2.reg
Ole2conv.dll
Ole2disp.dll
Ole2nls.dll
Ole2prox.dll
Sdm.dll
Stdole.tlb
Storage.dll
Typelib.dll

MORE INFORMATION

If you receive this error message in Word 6.x

The Ole2conv.dll, Ole2disp.dll, Ole2nls.dll, Compobj.dll, and Storage.dll files are used by many applications for OLE support. Programs other than Word may install earlier versions of these files. These outdated versions can cause the error message to appear when you use Word version 6.x.

If you receive this error message in Word 7.0

The files Ole2conv.dll, Ole2disp.dll, Ole2nls.dll, Compobj.dll, and Storage.dll are installed by Windows 95. In Word 7.0 the function that required the file Compobj.dll which was included in Word 6.x is handled by the Docobj.dll file. However, Windows 95 still installs Compobj.dll because this file is used by other programs.

Word 7.0 does not use the Ole2prox.dll file. Neither Word 7.0 nor Windows 95 install this file; however, it may be required by some 16-bit programs.

REFERENCES

For additional information, please see the following article in the Microsoft Knowledge Base:

120006 XL: How to Copy Files from Cabinets on DMF-Formatted Disks

111089 "Call to Undefined Dynalink" Running Application