PRB: Demand-started Service Causes Computer to Hang (152661)
The information in this article applies to:
- Microsoft Win32 Application Programming Interface (API), when used with:
- the operating system: Microsoft Windows NT 3.51
- the operating system: Microsoft Windows NT 4.0
- the operating system: Microsoft Windows 2000
- the operating system: Microsoft Windows XP
This article was previously published under Q152661 SYMPTOMS
A service is specified to start in the security context of a user. When the
service is auto-started, it starts correctly. If it is demand-started (by
the StartService API), the computer hangs. This state is demonstrated by the
operating system becoming unresponsive. If you are starting the service
from the service control panel applet, the hour-glass cursor fails to
appear or, after a long delay, the "Attempting to Start Service" dialog box
appears.
CAUSE
The problem is caused by an incorrectly written third-party network
provider. The service control manager must check with each installed
network provider in order to authenticate that the user name and password
for the service are valid. If a network provider has trouble validating the
user's credentials, the service control manager fails to start the service.
RESOLUTION
Remove the third-party network provider from the system. Please refer to
your network provider documentation for more information on how to remove
it from the system. Contact the network provider vendor for an update that
resolves the problem.
STATUS
This behavior is by design.
| Modification Type: | Major | Last Reviewed: | 4/9/2004 |
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| Keywords: | kb3rdparty kbKernBase kbprb kbService KB152661 |
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