XADM: Unable to Enable Advanced Security on User Account (152498)
The information in this article applies to:
- Microsoft Exchange Server 4.0
This article was previously published under Q152498 SYMPTOMS
When you try to enable Advanced Security on a user mailbox within the
Microsoft Exchange Administrator program, you may get the following error
message:
The advanced security operation failed due to an unknown cause. Restart
the Administrator program or the Key Management server, or both, and
then try again.
Microsoft Exchange Administrator
ID no: c1031252
CAUSE
This problem can occur if a comma was used in the directory name for the
user mailbox object.
WORKAROUND
To check, run the Microsoft Exchange Administrator program and check the
properties for the user's mailbox. Then click the Advanced tab and look the
Directory Name.
Currently there is no way to modify the Exchange X.500 database, so the
user account will need to be deleted and recreated to fix the problem.
Move the user's mail to a .PST file. Delete and recreated the user's
mailbox, then import the .PST file back onto the server store.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem was corrected in Microsoft Exchange Server version 5.0.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbbug kbenv kbnofix KB152498 |
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