XADM: EcPropSize-MAPI_E_NOT_ENOUGH_MEMORY Reported by ISINTEG (151978)

SYMPTOMS

After you import a large number of contacts into the Outlook Contacts folder, the folder becomes unusable or inaccessible. The Outlook client may report out-of-memory errors when you use the Contacts folder.

Also, when you run ISINTEG -FIX -PRI -VERBOSE against the private information store, you may see error messages similar to the following:

Starting test 2 of 24, 'Restriction Tables'

Error: ecPropSize-MAPI_E_NOT_ENOUGH_MEMORY, Failed to open ptagSearchFIDs on fid-0001-000000FB07D8.

However, Isinteg.exe fails to correct the problem.

CAUSE

By creating a separate search/restrict folder for each contact, the Outlook client is creating a folder property larger that 32 KB. The Microsoft Exchange information store does not check for or handle a folder property larger than 32 KB.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 4.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

MORE INFORMATION

The Information Store will be corrected to check for and handle folder properties over 32 KB; this will prevent future occurrences of this problem. Isinteg.exe will also be corrected to fix the folder property in information stores that have already encountered this problem.