How to Analyze Questionnaire or Survey with a PivotTable (151551)

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Example 1

To create the first example in which you use a PivotTable to analyze the responses given to several Yes, No, Undecided questions, follow these steps:

1. In a new Microsoft Excel worksheet, enter the following values:

          A1: Question  B1: Rating
          A2: 1         B2: Yes
          A3: 1         B3: Undecided
          A4: 1         B4: No
          A5: 1         B5: No
          A6: 1         B6: No
          A7: 2         B7: Yes
          A8: 2         B8: Yes
          A9: 2         B9: Undecided
         A10: 2        B10: Undecided
         A11: 2        B11: No
         A12: 3        B12: Yes
         A13: 3        B13: Yes
         A14: 3        B14: Undecided
         A15: 3        B15: No

2. Click in any of the cells in the table. On the Data menu, click PivotTable (in Microsoft Excel 97, click PivotTable Report).
3. The PivotTable Wizard - Step 1 of 4 dialog box lists options for the source of the PivotTable data. Make sure "Microsoft Excel List or Database" is selected, and then click Next.
4. The PivotTable Wizard - Step 2 of 4 dialog box displays the range of the data. Microsoft Excel may select the correct range ($A$1:$B$15 in the example). If the select range is incorrect, type or select the range, and then click Next.
5. The PivotTable Wizard - Step 3 of 4 dialog box displays the basic PivotTable structure. Outside and to the right of the structure, the field names from the data range and the question and rating information is listed. Click the Question field box. Click and drag the field box to the PivotTable section labeled ROW.
6. Next, drag the Rating field box to the PivotTable section labeled COLUMN.
7. For the fields outside the PivotTable structure, drag the Rating field to the Data section.
   
   The Rating field is still in the COLUMN section, and a "Count of Rating" field is in the DATA section.
8. Click the "Count of Rating" field box in the Pivot Table DATA section. Double-click the "Count of Rating" field box to open the PivotTable Field dialog box.
9. In the Name box, replace "Count of Rating" with Percentage of Rating. Click Options, and under Show Data As, click "% of row." Click OK.
10. In the PivotTable Wizard - Step 3 of 4 dialog box, click Next.

To complete the PivotTable, use the following appropriate method for your version of Microsoft Excel.

Microsoft Excel 5.0 and 7.0

In the PivotTable Wizard - Step 4 of 4 dialog box, under PivotTable Starting Cell, click cell $D$1. If you do not specify a cell, a new worksheet is created with the PivotTable. Clear "Grand Totals for Columns" and click Finish.

Microsoft Excel 97 and Microsoft Excel 98

In the PivotTable Wizard - Step 4 of 4 dialog box, click Existing Worksheet to create a PivotTable on an existing worksheet. In the box beneath Existing Worksheet, type $D$1. Click Options. Clear "Grand Totals for Columns" and click OK. Click Finish.

The resulting PivotTable contains the percentage of Yes, No, and Undecided answers for each of the three questions reported in the table. Note that of the responses to question 1, 60 percent of the total questioned replied No, 20 percent replied Yes, and 20 percent replied Undecided. The same kind of breakdown is provided for questions 2 and 3.

Example 2

To create the second example and use a PivotTable to analyze responses to product satisfaction questions, follow these steps:

1. In a Microsoft Excel worksheet, enter the following values:

           A1: Product_ID  B1: Rating
           A2: Product1    B2: 9
           A3: Product1    B3: 9
           A4: Product1    B4: 9
           A5: Product1    B5: 8
           A6: Product1    B6: 8
           A7: Product1    B7: 8
           A8: Product1    B8: 6
           A9: Product2    B9: 6
          A10: Product2   B10: 3
          A11: Product2   B11: 3
          A12: Product2   B12: 3
          A13: Product2   B13: 3
          A14: Product2   B14: 2
          A15: Product2   B15: 1

2. Click any of the cells in the table. On the Data menu, click PivotTable (in Microsoft Excel 97, click PivotTable Report).
3. In the PivotTable Wizard - Step 1 of 4 dialog box, make sure "Microsoft Excel List or Database" is selected, and then click Next.
4. In the PivotTable Wizard - Step 2 of 4 dialog box, the range should be $A$1:$B$15. Click Next.
5. In the PivotTable Wizard - Step 3 of 4 dialog box, drag the Product_ID field box that is right of the basic PivotTable structure to the COLUMN section of the PivotTable. Drag the Rating field box to the ROW section. Then, drag the Rating field box to the DATA section. This field is displayed as "Sum of Rating" in the data section.
6. Double-click the "Sum of Rating" field box in the DATA section to open the PivotTable Field dialog box. In the Name box, change "Sum of Rating" to "Percentage of Rating." Under Summarize By, click Count.
7. Click Options and click "% of column" under Show Data As. Click OK.
8. Click Number to open the Format Cells dialog box. Under Category, click Percentage. Under Decimal Places, change the option to 0 (zero), and then click OK.
9. In the PivotTable Field dialog box, click OK.
10. In the PivotTable Wizard - Step 3 of 4 dialog box, click Next.

To complete the PivotTable, use the following appropriate method for your version of Microsoft Excel.

Microsoft Excel 5.0 and 7.0

In the PivotTable Wizard - Step 4 of 4 dialog box, first click in the PivotTable Starting Cell box. Then, click cell $D$1. Click to clear the option for "Grand Totals for Rows," and then click Finish.

Microsoft Excel 97 and Microsoft Excel 98

In the PivotTable Wizard - Step 4 of 4 dialog box, click Existing Worksheet to create the PivotTable on the existing worksheet. In the edit box beneath Existing Worksheet, type $D$1. Click Options. Click to clear the "Grand Totals for Rows" check box and click OK. Click Finish.

The resulting PivotTable contains the percentage that each rating received per product in the data table. When you view the PivotTable, it is easy to analyze the highest percentage rating. Furthermore, you can analyze the results to determine the overall response to the products. With Product1 in the example, ratings 8 and 9 both share a 43 percent return of the total responses for that product. This indicates a generally highly favorable response to the product. Product2 is seen unfavorably with a rating of 3, which receives an overwhelming 57 percent of the responses to Product2.