XCLN: Import of MMF May Create Duplicate Messages in Inbox (151197)


The information in this article applies to:

  • Microsoft Exchange Client 4.0
  • Microsoft Exchange Client 5.0
  • Microsoft Exchange Windows NT client 4.0
  • Microsoft Exchange Windows NT client 5.0
This article was previously published under Q151197

SYMPTOMS

When you import a Microsoft Mail MMF to a Microsoft Exchange PST in a profile that has only the MS Mail service installed, duplicate messages may be imported to the Inbox.

CAUSE

This will occur if the user had Inbox Shadowing turned on in an installation of the 16 or 32 bit MS Mail client. Subsequent new messages do not duplicate.

RESOLUTION

Prior to importing the MMF, turn off Inbox Shadowing using the following steps:
  1. Open the MS Mail client.
  2. From the Mail menu, open Options, then click the Server button.
  3. Uncheck the box "Copy Inbox on Postoffice for Dialin Access".
  4. Verify the Inbox has been synchronized.
  5. Exit the MS Mail client.
Modification Type:MinorLast Reviewed:8/17/2005
Keywords:kbusage KB151197
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