XCLN: PC Mail Users Cannot Open Macintosh Attachments (151013)
The information in this article applies to:
- Microsoft Exchange Macintosh client 4.0
This article was previously published under Q151013 SYMPTOMS
When you send an attachment from a Microsoft Exchange client for
Macintosh to a PC Mail (SFS product; v3.5) Windows client, the
attachment will be damaged. The file name and file type information is
lost. When you try to open the attachment from the PC Mail Client, the
following error will be generated:
The application or the attached file <filename> (or one of its
components) could not be found.
WORKAROUND
From the PC Mail client, save the file to the hard drive. If the correct
DOS file extension is known, use the appropriate extension. Otherwise,
save as <filename>.doc. The filename will be lost, but the file can
still be viewed.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange
version 4.0 Windows client. This problem was corrected in the latest
Microsoft Exchange Server U.S. Service Pack. For information on
obtaining the Service Pack, query on the following word in the Microsoft
Knowledge Base (without the spaces):
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbusage KB151013 |
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