PUB: Error Starting Hewlett-Packard (HP) Publisher Compact Disc (150621)


The information in this article applies to:

  • Microsoft Publisher 97
  • Microsoft Publisher for Windows 3.0
This article was previously published under Q150621

SYMPTOMS

The Microsoft Publisher compact disc that is shipped with the Hewlett-Packard (HP) DeskJet 820c and 855c includes an installation program called QuickStart. When you try to run the QuickStart program, you may receive one of these error messages:
File not found; PICCLIP.VBX.

-or-

File not found; MCI.VBX.
When you click OK, you will get one of the following messages:
Unexpected error; quitting.

-or-

Invalid Picture.

-or-

The file <path>\MCI.VBX is out of date. This program requires a newer version.
Alternatively, your computer may stop responding (hang) after it displays the Welcome Screen for the compact disc.

NOTE: There are two versions of this compact disc: one includes Microsoft Publisher 97 and the other includes Microsoft Publisher for Windows 95, version 3.0. These symptoms apply to both versions.

CAUSE

You have a version of the file Picclip.vbx or the file Mci.vbx in your Windows\System folder that is incompatible with the QuickStart program.

RESOLUTION

To resolve this problem, use the appropriate method.

Method 1. Install Publisher without using the QuickStart Program

  1. Insert the Hewlett-Packard Publisher compact disc while holding the Shift key down. This prevents the QuickStart program from starting automatically.
  2. On the Start menu, click Run.
  3. In the Run dialog box, click Browse.
  4. Open the appropriate folder.

    NOTE: The first folder listed is on the Publisher 95 compact disc; the second is on the Publisher 97 version of the compact disc. 
          \Quickstr\Pub95\Disk1

    -or- 

          \Quickstr\Hpoem\Disk1
  5. Click the file Setup.exe and then click Open.
  6. In the Run dialog box, click Open.

Method 2. Use the QuickStart Program

To run the QuickStart program without receiving the error, rename one or both of the following files. These files are located in the \Windows\System folder.
  • If you received the "File not found; PICCLIP.VBX" error message, rename this file:

    Picclip.vbx

  • If you received the "File not found; MCI.VBX" error message, rename this file:

    Mci.vbx

  • If your computer stops responding (hangs), rename both of these files.
NOTE: You may need to restart your computer in MS-DOS mode to rename these files:
  1. On the Start menu, click Shut Down.
  2. Click Restart Computer in MS-DOS Mode,
  3. Click Yes.
  4. At the Command prompt, type the following and then press ENTER:

    cd system

  5. Type the following and then press the Enter key:

    ren picclip.vbx picclip.old

    -or-

    ren mci.vbx mci.old

    If you are not getting any error messages (your computer stops responding), rename both files.
  6. Type the following and then press ENTER:

    exit

When Windows restarts, reinsert the Hewlett-Packard Publisher compact disc and QuickStart should run.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
Modification Type:MinorLast Reviewed:8/17/2005
Keywords:kb3rdparty kberrmsg kbprb kbsetup KB150621
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