Hard Disk Errors Caused by Damaged Data or Physical Damage (150532)

RESOLUTION

To test the hard disk, run ScanDisk. To run ScanDisk from within Windows, follow these steps:

1. Click Start, point to Programs, point to Accessories, point to System Tools, and then click ScanDisk.
2. Click the drive you want to examine for errors.
3. Click Thorough, and then click Start.

Running ScanDisk with the Thorough option selected examines the hard disk for physical damage. If damaged data is detected, ScanDisk gives you the option to save the damaged data to a file or to discard the data. The ScanDisk surface scan may take a considerable amount of time on large hard disks.

To run ScanDisk from a command prompt outside of Windows, follow these steps:

1. Click the Start button, click Shut Down, click Restart The Computer In MS-DOS Mode, and then click Yes.
2. Type the following command at the command prompt, and then press ENTER
   
   scandisk <x>:
   
   where <x> is the letter of the hard disk you want to check.
3. When ScanDisk finishes its initial check, it prompts you to perform a surface scan on the drive. Click Yes or press ENTER.

If ScanDisk is unable to repair damaged data, or indicates that the hard disk has physical damage, you may need to have the hard disk checked by a qualified service professional.