XCLN: Cancel After Adding Service, Installs But Not Configured (150442)


The information in this article applies to:

  • Microsoft Exchange Client 4.0
  • Microsoft Exchange Client 5.0
  • Microsoft Exchange Windows NT client 4.0
  • Microsoft Exchange Windows NT client 5.0
This article was previously published under Q150442

SYMPTOMS

When you add a service to a profile, such as a Personal Folder, you might want to select the Cancel button during the configuration of the service and expect the installation of the service to aborted. However, the result is the service is installed but not configured.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange version 4.0 Windows, Windows NT, and Windows 95 clients. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

If you press the Cancel button during the configuration of several of the services for the Microsoft Exchange clients, such as Internet Mail (Windows 95), Microsoft Mail, and Personal Address Book, you will receive the following information dialog box: 
   The service you have just added will not start until you choose Exit
   and Log Off on the File menu, and then restart Microsoft Exchange.

After you select the OK button, the service is installed even though the Cancel button was pressed.

If you select the Cancel button during the configuration of Personal Folders, the following dialog box is displayed: 
   Properties for this information service must be defined prior to use.

The result is the same; an unconfigured Personal Folder service is installed.
Modification Type:MinorLast Reviewed:8/17/2005
Keywords:kbenv KB150442
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