Mac Bookshelf '96-'97: Can't Select Menu Items in Apple Guide (150427)



The information in this article applies to:

  • Microsoft Bookshelf 1996-97 for Macintosh

This article was previously published under Q150427

SYMPTOMS

If you have a window open in Bookshelf (such as the Address Builder window), and you start the Bookshelf Guide, you may not have access to all of the menu commands that the Guide prompts you to select.

CAUSE

When additional windows are open in Bookshelf, certain Menu items are unavailable (grayed-out) depending if the open window needs access to those items. For example, if you open a window and go to the Bookshelf Guide, not all the menu items will be available.

RESOLUTION

To resolve this problem, close the additional open window and proceed with the instructions given in the Bookshelf Guide. In the example given in the "Symptoms" section of this article, you need to close the Address Builder window.

STATUS

Microsoft has confirmed this to be a problem in the '96-'97 edition of Bookshelf for the Macintosh. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Modification Type:MajorLast Reviewed:12/16/1999
Keywords:KB150427